Frequently Asked Questions
Welcome to Tinayi artwork! Here are answers to some common questions about my original watercolor paintings, fine art prints, and commission paintings.
SHIPPING & DELIVERY
1. Do you offer free shipping?
Yes! We offer free standard shipping on orders of C$35 or more to Canada and the United States. Orders below C$35 will have shipping fees calculated at checkout. Shipping rates for other international destinations are calculated at checkout.
2. How long will it take to receive my order?
Estimated processing times:
Ready-to-ship original paintings: 1–3 business days.
Fine art prints: 2–5 business days.
Commission paintings: approximately 1-2 weeks after the reference photos and details are confirmed.
Shipping times vary depending on your location and the selected delivery service. Customs clearance and carrier delays may affect international deliveries.
3. How will my artwork be packaged?
Your artwork will be carefully packaged to help protect it during transit. Fine art prints may be shipped flat with protective backing or rolled in a sturdy mailing tube, depending on their size. Original paintings will be packaged with appropriate protective materials.
4. Will I receive a tracking number?
Tracking information will be provided when a tracked shipping service is used. Once your order has shipped, you will receive a shipping confirmation email with the available delivery details.
ARTWORK & CUSTOM ORDERS
5. Are your paintings original and hand-painted?
Yes! All original paintings are created by me, using traditional art materials. Each original artwork is one of a kind. My fine art prints are reproductions of my original artwork, produced using professional Epson printers, archival pigment inks, and premium art paper.
6. Do your prints come framed?
Unless otherwise stated in the product description, prints are sold unframed. Frames and accessories shown in lifestyle photographs are for display inspiration only.
7. Can I request a custom watercolor portrait?
Absolutely! I offer personalized watercolor portraits, including house portraits and other special subjects. Please contact me with your reference photos, preferred size, and any special requests before placing your order.
8. How does the custom portrait process work?
Once we have discussed your requirements, a 50% deposit is required to begin your commission. I will share a photo of the completed painting for your review before shipping. The remaining balance must be paid before the artwork is dispatched.
RETURNS & REFUNDS
9. Can I return an original painting or custom artwork?
Original paintings and personalized commissions are generally final sale, except where required by applicable law or where an item arrives damaged, defective, or materially different from its description. Please contact me if there is any problem with your order.
10. Can I return a fine art print?
Please contact me within 14 days of delivery if you wish to request a return of an eligible, non-personalized print. Returns must be authorized in advance. Prints must be unused, undamaged, and returned in their original condition and protective packaging. Return shipping costs are generally the buyer's responsibility for change-of-mind returns.
11. What if my artwork arrives damaged?
Please contact me within 7 days of delivery and include photographs of the artwork, packaging, and shipping label. I will review the issue and work with you to arrange an appropriate resolution, such as a replacement or refund. Your rights under applicable consumer protection laws are not affected.
PAYMENT & INTERNATIONAL ORDERS
12. What payment methods do you accept?
We accept major credit cards and other secure payment methods displayed at checkout.
13. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or clearance fees, depending on the destination and applicable regulations. For shipments sent using Delivered Duty Paid (DDP) services, applicable import duties are prepaid as arranged for that shipment. For other international shipments, additional import charges may be payable by the recipient unless otherwise stated at checkout.
14. How can I contact you?
If you have questions about your order, artwork, or a custom commission, please contact me through the Contact page. I will be happy to help!
Thank you for supporting independent art and handmade creativity!